Hi, I’m
Quintara Burns
Miami,FL
Summary
Dynamic and empathetic professional with a proven track record in customer service excellence and cash handling, honed across roles at Seven Eleven and other notable companies. Skilled in problem resolution and active listening, consistently enhancing customer satisfaction and loyalty. Demonstrated ability to improve operational efficiency, achieving an excellent accuracy level in transactions.
Overview
9
years of professional experience
Work History
Seven Eleven
Cashier
09.2024 - 12.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Green Solutions Solar and Renovation
Customer Service Representative
04.2023 - 11.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Nations Benefits
Customer Service Representative
11.2022 - 09.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Vales Food Co
Cashier
01.2021 - 08.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Inktel Contact Center Solutions
Customer Service Representative
10.2020 - 11.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Care Assistance
Home Health Aide
09.2019 - 10.2021
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Teachers Assistant
Pauls Early Learning
09.2017 - 03.2018
Job overview
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
Walmart
Cashier , Stocking
07.2015 - 02.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Education
Pace Center For GirlsFt. Pierce, FL
High School Diploma
06-2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Cashier
Seven Eleven
09.2024 - 12.2024
Customer Service Representative
Green Solutions Solar and Renovation
04.2023 - 11.2023
Customer Service Representative
Nations Benefits
11.2022 - 09.2023
Cashier
Vales Food Co
01.2021 - 08.2022
Customer Service Representative
Inktel Contact Center Solutions
10.2020 - 11.2021
Home Health Aide
Home Care Assistance
09.2019 - 10.2021
Pauls Early Learning
Teachers Assistant
09.2017 - 03.2018
Cashier , Stocking
Walmart
07.2015 - 02.2016
Pace Center For Girls
High School Diploma
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