Leida Ponce
Reno
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Hd Retina Eye Center. Proven ability in customer service and appointment scheduling, enhancing office efficiency. Recognized for exceptional communication skills and maintaining confidentiality, ensuring a welcoming environment for all visitors. Committed to delivering outstanding support and resolving client concerns effectively.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Nevada Visión Group
Reno
12.2025 - Current
- Greeted patients and visitors with a friendly demeanor at the eye care facility.
- Managed appointment scheduling and patient inquiries using practice management software.
- Maintained organized patient records and ensured confidentiality at all times.
- Processed incoming phone calls and directed them to appropriate departments promptly.
- Assisted patients with forms and insurance documentation for eye care services.
- Handled payment transactions and verified insurance coverage efficiently.
- Maintained a clean and welcoming reception area for optimal patient experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Receptionist
Amity neurology
Reno
09.2025 - 12.2025
- Greeted patients and visitors with a friendly demeanor at the eye care facility.
- Managed appointment scheduling and patient inquiries using practice management software.
- Maintained organized patient records and ensured confidentiality at all times.
- Processed incoming phone calls and directed them to appropriate departments promptly.
- Assisted patients with forms and insurance documentation for eye care services.
- Maintained a clean and welcoming reception area for optimal patient experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Front Desk Receptionist
Hd Retina Eye Center
02.2024 - 07.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments and maintained calendar for office operations effectively.
- Processed incoming mail and packages, distributing promptly to intended recipients.
- Maintained cleanliness and organization of front desk area for professionalism.
Receptionist
Battle Born Staffing
06.2023 - 02.2024
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized front desk area, enhancing visitor experience and office presentation.
- Coordinated appointment scheduling for staff, optimizing daily operations and resource allocation.
- Assisted with administrative tasks, including data entry and document preparation, ensuring accuracy and consistency.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Damonte Ranch High School
10500 Rio Wrangler Pkwy Reno, NV 89521 Estados UniSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Filing
Languages
- Spanish
- English
Timeline
Front Desk Receptionist
Nevada Visión Group
12.2025 - Current
Front Desk Receptionist
Amity neurology
09.2025 - 12.2025
Front Desk Receptionist
Hd Retina Eye Center
02.2024 - 07.2025
Receptionist
Battle Born Staffing
06.2023 - 02.2024
High School Diploma -
Damonte Ranch High School