Leidy Lemus
Sanford,NC
Summary
Dynamic professional with a proven track record at Lee County DSS, adept in policy interpretation and problem-solving. Excelled in roles requiring exceptional organizational skills and a strong aptitude for time management. Fluent in Spanish, I significantly enhanced client satisfaction and efficiency, demonstrating a keen ability to prioritize tasks and achieve goals.
Overview
15
15
years of professional experience
Work History
INCOME MAINTENANCE CASEWORKER II
Lee County DSS
09.2015 - Current
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Processing applications and re-determining eligibility for Food and Nutrition Services.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
Data Entry Clerk/Receptionist
Moore's Machine
03.2014 - 09.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
CNA
Westfield Nursing Center
04.2010 - 03.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
PARKVIEW IN HOME AIDE
02.2009 - 03.2010
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Associate of Arts -
Central Carolina Community College
SANFORD05.2017
Skills
- Customer Service
- Verbal and written communication
- Mathematical reasoning
- Fluent in Spanish
- Policy Interpretation
- Problem-Solving
- Time Management
- Organizational Skills
Timeline
INCOME MAINTENANCE CASEWORKER II
Lee County DSS
09.2015 - Current
Data Entry Clerk/Receptionist
Moore's Machine
03.2014 - 09.2015
CNA
Westfield Nursing Center
04.2010 - 03.2014
CNA
PARKVIEW IN HOME AIDE
02.2009 - 03.2010
Associate of Arts -
Central Carolina Community College
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