Leidy Molina
Whitestone,NY
Summary
Dedicated Medical Assistant skilled in prioritizing and multitasking in a fast-paced environment. Works collaboratively as part of a team to achieve personal and business objectives. Recognized for effectively resolving escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Team Leader
Advanced Pediatrics PC
Corona, NY
06.2021 - 02.2023
- Schedule appointments and handle phone calls and inquiries promptly.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Manage high-stress situations effectively, maintain professionalism under pressure while resolving disputes or conflicts.
Medical Assistant
ProHealth Care
College Point, NY
09.2020 - 06.2021
- Assisted patients in need of diverse types of care
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Customer Service Representative
TempWork Staffing Solution
Astoria, NY
08.2016 - 11.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Packaging Associate
Pharmapack
College Point, NY
03.2015 - 03.2016
- Assisted customers with shipping inquiries.
- inventory and production information using warehouse management systems and scanner guns.
Customer Service Cashier
McDonald's
Elmhurst, NY
03.2014 - 01.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Associate of Applied Science - Medical Assisting
Plaza College
Forest Hills, NY12-2020
High School Diploma -
Newtown High School
Elmhurst, NY06-2014
Skills
- Conflict resolution techniques
- Electronic Health Records Management
- Data Entry
- Medical terminology
- Medical billing
- Time management
Accomplishments
- Supervised team of 5-10 staff members
Certification
- RMA - Registered Medical Assistant
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant/Team Leader
Advanced Pediatrics PC
06.2021 - 02.2023
Medical Assistant
ProHealth Care
09.2020 - 06.2021
Customer Service Representative
TempWork Staffing Solution
08.2016 - 11.2017
Packaging Associate
Pharmapack
03.2015 - 03.2016
Customer Service Cashier
McDonald's
03.2014 - 01.2015
- RMA - Registered Medical Assistant
Associate of Applied Science - Medical Assisting
Plaza College
High School Diploma -
Newtown High School
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