Leigh Ellis
Summary
Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
13
13
years of professional experience
Work History
Property Manager
Axia Residential
Hanceville
05.2024 - Current
- Managed tenant relations to enhance satisfaction and promptly address concerns, fostering positive community engagement.
- Resolved tenant complaints efficiently, ensuring customer satisfaction and maintaining a positive living environment.
- Coordinated maintenance requests and scheduled repairs to ensure timely property upkeep, supporting tenant comfort and safety.
- Oversaw rent collection processes and maintained accurate financial records.
- Prepared lease agreements and ensured compliance with local regulations.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Developed marketing strategies to attract prospective tenants effectively.
- Trained new staff on property management procedures and best practices.
- Implemented safety protocols to ensure a secure living environment for residents.
- Processed evictions in accordance with state laws and procedures.
- Prepared monthly reports detailing financial performance data such as revenue growth and expenses incurred.
Property Manager
Foshee Residential
Hanceville
06.2023 - 04.2024
- Implemented rental payment policies and pursued delinquent accounts through phone calls and personal visits, ensuring timely collections.
- Collected rent from tenants to cover maintenance, repair costs, and operational expenses, ensuring property standards were upheld.
- Oversaw daily operations, maintenance, and administration of various properties.
- Cultivated strong working relationships with owners and tenants, facilitating smoother communication and reducing conflicts.
- Resolved customer complaints through active listening and problem-solving techniques.
Property Manager
Blue Canoe / Oakley Group
Hanceville
01.2013 - 05.2023
- Trained new employees on company policies and operational procedures.
- Oversaw rent collection processes and maintained accurate financial records.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Reviewed financial records and adjusted budgets accordingly.
- Developed training program for new employees on company policies and operational procedures to ensure compliance and consistency.
- Conducted performance evaluations to provide constructive feedback and support growth.
- Proposed and implemented solutions that improved team collaboration and project outcomes.
- Handled resident complaints and expedited maintenance requests.
Education
High School Diploma -
Lawrence County High School
Moulton, AL05-1991
Skills
- Tenant relations
- Lease negotiation
- Regulatory compliance
- Financial reporting
- Rent collection
- Maintenance coordination
- Customer relationship management
- Excel
- Microsoft Office
- Problem solving
- Conflict resolution
- Effective communication
- Team training
- Attention to detail
Timeline
Property Manager
Axia Residential
05.2024 - Current
Property Manager
Foshee Residential
06.2023 - 04.2024
Property Manager
Blue Canoe / Oakley Group
01.2013 - 05.2023
High School Diploma -
Lawrence County High School