Leigh MacKay
Laramie,WY
Summary
Detail-oriented professional with 10+ years of experience and expertise in back office operations, data entry, and records management. Seeking to utilize skills and knowledge to effectively contribute to the Office Support role at your esteemed company. Authorized to work in the US for any employer, ensuring seamless integration into your team.
Overview
12
12
years of professional experience
Work History
Healthcare Scheduler
Banner Health
12.2021 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and messages for 24 physicians in multiple Family Medicine facilities, scheduling appointments, and handling patient inquiries.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Accounting Associate
Reiman Corp
Cheyenne, WY
07.2019 - 11.2021
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Office Manager
Laramie Mechanical
Laramie, WY
02.2016 - 03.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Input financial data and produced reports using QuickBooks.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Managed payroll and benefits for employees.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Receptionist
Adventure Dodge
Laramie, WY
08.2015 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Routed incoming mail and messages to relevant personnel without delay.
NEST Agent
Comcast
Centennial, CO
11.2013 - 06.2015
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Coached team members in techniques necessary to complete job tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Team Lead- Collector
PBC
Greenwood Village, CO
04.2012 - 11.2013
- Coached team members in techniques necessary to complete job tasks.
- Maintained high volume of calls and met demands of busy and productive group.
- Identified and contacted customers with overdue accounts to address payment status.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
Education
High School Diploma -
Cherokee Trail High School
Aurora, COSkills
- Customer Service
- Records Management
- Payment processing knowledge
- Quickbooks
- Payroll
- Schedule Management
- Typing
- Bookkeeping
- Microsoft Office
Timeline
Healthcare Scheduler
Banner Health
12.2021 - Current
Accounting Associate
Reiman Corp
07.2019 - 11.2021
Office Manager
Laramie Mechanical
02.2016 - 03.2019
Receptionist
Adventure Dodge
08.2015 - 03.2016
NEST Agent
Comcast
11.2013 - 06.2015
Team Lead- Collector
PBC
04.2012 - 11.2013
High School Diploma -
Cherokee Trail High School