Leigh Thievon
Stirling,NJ
Summary
Professional background in business, processes, planning, and implementation. Experienced in project planning, execution, operations, and management in fast-paced environments. Proven ability to manage multiple workloads, develop innovative business solutions to organizational problems. Experience working with senior leadership and management, to partner with cross-functional teams in the development and delivery of process enhancements to attain business objectives.
Overview
26
26
years of professional experience
Work History
Manager
CVS Health/Specialty
08.2019 - Current
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Planned and communicated to internal and external stakeholders the project-related tasks such as plans, timelines and requirements.
- Performed validation of final products and report to senior management and stakeholders.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on collaboration, and continuous learning opportunities.
- Accountable as a business owner to client digital requirements, performance and proactively identify and address issues.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Supervisor
CVS Health/Specialty
05.2014 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted performance evaluations for direct reports, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Patient Service Representative I/II
CVS Health/Specialty
12.2006 - 05.2014
- Coordinated and process new patient and refill orders.
- Verified eligibility and prior authorization requirements prior to shipment.
- Handled escalated and sensitive patient concerns with professionalism and empathy.
- Improved patient satisfaction by providing exceptional customer service.
- Supported new hires by mentoring, training and sharing expertise on established work processes.
- Assisted Sales team with pharmacy processes and patient and/or referral source issues.
Community Advocate
Accredo Health Group
08.1998 - 10.2006
- Responsible for all aspects of patient retention programs.
- Acted as a single point of contact for assigned chronic disease patients.
- Coordinated and attended patient support groups in Las Vegas and Reno as a representative of the company.
- Acted as a liaison between clinical staff, patients and referral sources (physicians and HUBs)
Education
Associate of Arts - Liberal Arts And General Studies
Fairleigh Dickinson University
Florham ParkSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Product Management
- Problem Resolution
- Professional and Courteous
- Idea Development and Brainstorming
- Microsoft Office
- Sharepoint
- Rally
- SPRx
Timeline
Manager
CVS Health/Specialty
08.2019 - Current
Supervisor
CVS Health/Specialty
05.2014 - 08.2019
Patient Service Representative I/II
CVS Health/Specialty
12.2006 - 05.2014
Community Advocate
Accredo Health Group
08.1998 - 10.2006
Associate of Arts - Liberal Arts And General Studies
Fairleigh Dickinson University
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