Leigha Baker
Cleveland
Summary
Dynamic Medical Office Coordinator at Summa Health System with expertise in HIPAA compliance and patient scheduling. Proven ability to enhance office efficiency and improve workflow, while maintaining exceptional customer service. Recognized for training new staff and effectively managing sensitive information, contributing to a knowledgeable and professional team environment.
Overview
11
11
years of professional experience
Work History
Medical Office Coordinator
Summa Health System - Akron Campus
10.2021 - Current
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Increased office efficiency with effective management of medical records and documentation.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
Server/Bartender
Breakaway Sports Pub and Grill
01.2017 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Melt Bar & Grilled
07.2016 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess
Rockne's
05.2014 - 07.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
MBA - Public Administration
Kent State University
Kent, OH08-2026
Bachelor of Arts - Applied Studies, Minor Nonprofit Studies
Kent State University
Kent, OH05-2024
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Strong work ethic
- Safe food handling
- Exceptional customer service
- Food running
- Cash handling
- Guest engagement
Timeline
Medical Office Coordinator
Summa Health System - Akron Campus
10.2021 - Current
Server/Bartender
Breakaway Sports Pub and Grill
01.2017 - 10.2024
Server
Melt Bar & Grilled
07.2016 - 12.2019
Hostess
Rockne's
05.2014 - 07.2016
MBA - Public Administration
Kent State University
Bachelor of Arts - Applied Studies, Minor Nonprofit Studies
Kent State University
Similar Profiles
Rose PikeRose Pike
Nursing Attendant at Summa Health System - Akron CampusNursing Attendant at Summa Health System - Akron Campus
Rhonda BoggsRhonda Boggs
Onboarding Specialist/Receptionist at Summa Health System - Akron CampusOnboarding Specialist/Receptionist at Summa Health System - Akron Campus
PAMELA D SOMERVILLEPAMELA D SOMERVILLE
Administrative Coordinator - Radiology Admin at Summa Health System - Akron CampusAdministrative Coordinator - Radiology Admin at Summa Health System - Akron Campus
Erin GravittErin Gravitt
Dental Assistant at Georgia Smile TeamDental Assistant at Georgia Smile Team
Ryan HaukeRyan Hauke
Claims Adjuster at Rosemark WarrantyClaims Adjuster at Rosemark Warranty