Leigh Ann Cope
Cityline Dental Center and Richardson Sleep & Facial Pain Center
Plano,TX
1
Certification
8
years of professional experience
Results-driven Practice Manager with expertise in schedule management, workflow optimization, and budget oversight. Proven track record in enhancing patient satisfaction and streamlining clinic operations.
Work History
Practice Manager
8 Years 3 Months- Implemented electronic health record systems for improved patient data management and accessibility.
- Developed operational protocols that increased clinic efficiency and enhanced patient satisfaction scores.
- Streamlined patient scheduling processes to minimize wait times and enhance service delivery.
- Coordinated staff training programs to elevate team performance and ensure compliance with industry standards.
- Led cross-functional teams in executing marketing campaigns, resulting in increased patient engagement and growth.
- Managed budgeting processes, optimizing resource allocation to support clinic operations and financial sustainability.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with all office supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Consulted with healthcare professionals on business decisions.
Education
Bachelor of Science - Kinesiology
Skills
Practice management
Staff management
Workflow management
Billing management
Records management
Budget oversight
Financial reporting
Policy implementation
Practice administration
Schedule management
New hire training
Staff development
Managing files and records
Certification
Medical Billing and Coding Specialist
AADOM Certificate
Dentrix Specialist
Timeline
Practice Manager
Cityline Dental Center and Richardson Sleep & Facial Pain Center
04.2018 - CurrentRead More
Texas Women's University Denton
Bachelor of Science from Kinesiology
Read More