Leigh Ann Hagen-Caroppoli
Missoula,MT
Summary
Insightful & self-motivated; 17 years of customer service and 5+ experience in leadership.
Adaptive, self-starter who learns quickly & efficiently. Reliable with exceptional references of work ethic.
Overview
12
12
years of professional experience
Work History
Administrative Manager & Accounts Payable
Epic Steel Corp
Missoula, MT
11.2022 - Current
- Daily Financials; tracking & creating invoices, collecting payments, depositing checks, managing accounts (Quickbooks)
- Sales; taking accurate orders using strong math skills and knowledge of roofing materials in person and via phone calls
- Responsible for large amounts of money
- Data Input and Inventory
- Scheduling and coordinating deliveries
FOH Team Member
Wally & Buck
Missoula, MT
10.2022 - Current
- Explained menu items, take orders and delivers exceptional customer service to maintain regulars
- Serve alcohol in compliance with Montana Law (responsible serving of alcohol certificated)
- Cleaning, closing/opening duties
- Shift Lead: closing & balancing till, leading co-workers, being accountable to staff and customers if any issues arise
Prep Assistant
Green Source Missoula
Missoula, MT
01.2022 - 11.2023
- Works independently to complete food production
- Customer service
- Operates industrial juicer & processor
- Transitioned out from GM to accommodate a return to education
General Manager
Green Source
Missoula, MT
11.2017 - 12.2021
- Played fundamental role in business growth
- Trained all new employees on duties, policies and procedures, which had major role in defining
- Managed inventory, supply ordering, staff schedules, daily tasks, menu development, social media & distributed tips
- Developed detailed job descriptions and trained all new employee to uphold business integrity
- Delivered exceptional customer experiences through hands-on leadership of employees and managers
Head Bartender
Union Social
Toronto, Ontario, Canada
08.2014 - 10.2017
- Delivered exceptional bar service; mixing drinks, maintaining cleanliness, handing large amounts of money, closing duties, multi-tasking
- Building long-term regulars through a dynamic personality & consistency of
- Training all new employees, setting standards of service, asked to work at second new location
Bartender-Server
NV Lounge
Guelph, Ontario, Canada
09.2011 - 08.2014
- Operated POS terminals to input orders, split bills and calculate totals.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Dinner service, as well as fast-paced bartending when restaurant converted to late night lounge
Education
Some College (No Degree) - Foundations of Plumbing
Missoula College of The University of Montana
Missoula, MT01-2023
Bachelor of Arts - History
University of Guelph
Guelph, Ontario CANADA04.2014
Skills
- Customer Service & Building Rapport
- Quality Control and Oversight
- Quickbooks: invoicing, applying & tracking payments
- Food Prep Planning, Safe Food Handling
- Team Leadership & Accountability
- Dolce Clock & Square Knowledge
- Problem Resolution
References
Greg Isenbarger Epic Steel Operations Manager 406-361-9175
Marshall Murray Epic Steel Sales Manager 406-590-2297
Travis & Kelsey Walnum Wally & Buck Owners 406-370-8264, 406-240-6749
Jess Wogsland Green Source Owner 406-239-5272
Esther Yu Union Social General Manager 416-219-9131
Timeline
Administrative Manager & Accounts Payable
Epic Steel Corp
11.2022 - Current
FOH Team Member
Wally & Buck
10.2022 - Current
Prep Assistant
Green Source Missoula
01.2022 - 11.2023
General Manager
Green Source
11.2017 - 12.2021
Head Bartender
Union Social
08.2014 - 10.2017
Bartender-Server
NV Lounge
09.2011 - 08.2014
Some College (No Degree) - Foundations of Plumbing
Missoula College of The University of Montana
Bachelor of Arts - History
University of Guelph
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