Leighann Hodgkins
North Billerica,MA
Summary
I have worked full time and part-time with experience in scheduling, customer service, management, and various other aspects of business. I am an organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I have self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Mendel & Associates
Waltham, MA
02.2024 - Current
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Administrative Assistant
Wood Partners
Lexington, MA
02.2021 - 01.2024
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Patient Access & Registration
Lahey Hospital & Medical Center
Burlington, MA
07.2019 - 01.2021
- Obtained necessary signatures for privacy laws and consent for treatment
- Verified demographics and insurance information to register patients in computer system
- Processed patient responsibility estimate determined by insurance at pre-registration
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Assembled registration paperwork and placed identification bands on patient
- Checked daily doctor schedules and verified insurance
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheduled patient appointment and procedures with Epic
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Recognized by management for providing exceptional customer service
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Reg. & Scheduling Specialist
Lahey Health
Arlington, MA
08.2018 - 07.2019
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Gathered community resources and coordinated referrals to obtain services
- Collected and processed copayments and out-of-pocket charges using Epic
- Set and managed patient appointment schedules using Epic
- Worked with nurses and other clinical staff to process patients and direct to appropriate departments
- Communicated extensively with patients to provide assistance, support and instructions
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
Operations Management
The Real School of Music
09.2014 - 07.2018
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Worked with scheduling through MindBody
- Vlogged for the company's marketing department
- Managed both the Burlington and Andover locations.
Education
No Degree - Diagnostic Medical Sonography
Middlesex Community College - Bedford
Bedford, MA05.2019
Bachelor of Arts - Professional Music
Berklee College of Music
Boston, MA01.2014
Skills
- Invoice Processing
- Office Administration
- Expense Reporting
- Reception Oversight
- Mail Handling
- Customer and Client Relations
- Microsoft Office Suite
- Data Entry
- Clerical Support
- Spreadsheet Management
- Dedicated Team Player
- Documentation and Reporting
Miscellaneous Attributes
- Public Notary
- Certified in BlueBeam and Construction Management
- Lifelong Musician and Songwriter
Timeline
Administrative Assistant
Mendel & Associates
02.2024 - Current
Administrative Assistant
Wood Partners
02.2021 - 01.2024
Patient Access & Registration
Lahey Hospital & Medical Center
07.2019 - 01.2021
Reg. & Scheduling Specialist
Lahey Health
08.2018 - 07.2019
Operations Management
The Real School of Music
09.2014 - 07.2018
No Degree - Diagnostic Medical Sonography
Middlesex Community College - Bedford
Bachelor of Arts - Professional Music
Berklee College of Music