Leighann Romero
Ruidoso,NM
Summary
Upbeat, personable, and highly motivated with keen ability to adapt quickly to new environments. Well-versed in customer service principles and inventory management, excelling in maintaining welcoming atmosphere and streamlined operations. Dedicated to enhancing guest satisfaction and driving repeat business through exceptional service and attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
The Greenery Room
03.2021 - Current
- Lead a team of 12 employees across 4 stores, overseeing daily operations and ensuring efficient workflow.
- Scheduling, managing, and hiring dispensary staff
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Creating budgets, maintaining sales reports, and financial record-keeping
Bar Manager
Sacred Grounds/Glencoe Distillery
05.2018 - 03.2020
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Lead Bartender
Refz Sports Bar & Grill
10.2016 - 04.2018
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Chiropractic Assistant
Nelson Chiropractic
06.2013 - 09.2016
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Education
Associate - Science
New Mexico State University
Las Cruces, NM05.2012
Diploma -
JM Hanks High
El Paso, TX05.2004
Skills
- Customer service
- Time management
- Business administration
- Teamwork and collaboration
Certification
Alcohol Server License #6911089 - via ServSafe NM, 02/24, www.servsafe.com
Timeline
Manager
The Greenery Room
03.2021 - Current
Bar Manager
Sacred Grounds/Glencoe Distillery
05.2018 - 03.2020
Lead Bartender
Refz Sports Bar & Grill
10.2016 - 04.2018
Chiropractic Assistant
Nelson Chiropractic
06.2013 - 09.2016
Associate - Science
New Mexico State University
Diploma -
JM Hanks High
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