Leighton Royale
Raleigh,NC
Summary
Coming from technical support environment to new field, bringing valuable skills in problem-solving and customer communication. Developed ability to diagnose and resolve technical issues, ensuring user satisfaction and system efficiency. Equipped to adapt and contribute effectively in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Greystar Property Management
Raleigh, NC
06.2024 - 07.2025
- Conducted property tours and responded to leasing inquiries, fostering positive interactions with potential tenants.
- Managed lease documentation to support compliance with company policies and local regulations.
- Coordinated communication with tenants regarding maintenance requests and lease renewals, ensuring clarity and responsiveness in service.
- Employed property management software to streamline tracking of leasing activities and uphold accurate records of tenant communications.
- Managed tenant communications regarding maintenance requests and lease renewals, promoting strong tenant relationships.
Director of Concierge Services
NFC Amenity
Raleigh, NC
02.2023 - 06.2024
- Developed and implemented personalized guest experience strategies to enhance client satisfaction.
- Oversaw daily operations of concierge team, ensuring high-quality service delivery.
- Trained and mentored staff on best practices in hospitality and customer service excellence.
- Collaborated with vendors to secure exclusive services and amenities for clients.
- Analyzed client feedback to identify areas for improvement in service offerings.
- Managed scheduling and resource allocation for concierge team activities effectively.
- Spearheaded the creation of an in-house concierge guidebook, providing staff with easy access to essential information relevant to guest inquiries.
- Fostered a positive work environment that promoted teamwork, open communication, and continuous learning among staff members.
Help Desk Support Specialist
HCL Technologies
Cary, NC
11.2021 - 06.2022
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Diagnosed and resolved IT-related problems utilizing ticketing systems to track and manage requests.
- Assisted users in navigating various applications, improving overall user experience and satisfaction.
- Collaborated with cross-functional teams to enhance service delivery processes and reduce response times.
- Maintained documentation of procedures and solutions, contributing to knowledge base for future reference.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
Education
High School Diploma -
Sanderson High School
Raleigh, NC06.2017
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Telephone and email etiquette
- Sales techniques
- Clear communication
- Database management
- Team collaboration
- Sales proficiency
Timeline
Leasing Consultant
Greystar Property Management
06.2024 - 07.2025
Director of Concierge Services
NFC Amenity
02.2023 - 06.2024
Help Desk Support Specialist
HCL Technologies
11.2021 - 06.2022
High School Diploma -
Sanderson High School