Leila Aiello
Port Huron,MI
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Speedy Q
Port Huron, Michigan
2022.07 - Current
- Reviewed completed work to verify consistency, quality, and conformance
- Resolved customer inquiries and complaints requiring management-level escalation
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Call Center Shift Supervisor
Port City Communications
Port Huron , Michigan
2017.01 - 2020.05
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Provided on-the-job training to new staff members.
- Trained new employees on company policies, operational procedures, and customer service standards.
Regional Administrative Support
Arctic Glacier Ice
Port Huron, Michigan
2015.02 - 2017.09
- Coordinated communication between departments in different locations.
- Pitched in to help with office tasks during busy periods and staff absences.
- Handled confidential information with discretion and integrity.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Established and maintained filing systems to support office personnel.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
Education
High School Diploma -
Yale High School
Yale, MI1999-05
Skills
- Customer relations
- Project management
- Team leadership
- Schedule oversight
- Scheduling and planning
- Decision-making
- Time management
- Task delegation
- Staff supervision
- Problem-solving
Timeline
Assistant Manager
Speedy Q
2022.07 - Current
Call Center Shift Supervisor
Port City Communications
2017.01 - 2020.05
Regional Administrative Support
Arctic Glacier Ice
2015.02 - 2017.09
High School Diploma -
Yale High School