Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
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Leila Outinen

Mount Pleasant,MI

Summary

Solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Joann Fabrics
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Supervisor

The TJX Companies, Inc.
09.2023 - Current
  • Provided exceptional customer service to a diverse client base, consistently exceeding customer satisfaction goals
  • Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
  • Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
  • Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
  • Gave positive benefits on the store Mastercard, which helped promote sales and engaged in positive customer feedback
  • Increased customer satisfaction by addressing and resolving customers concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Crew Member

McDonald's
03.2021 - 07.2023
  • Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
  • Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
  • Collaborated with team members to ensure smooth operations during peak hours

Education

High school diploma -

Shepherd High School
Shepherd, MI

Skills

  • Customer service
  • Cash register
  • Sales
  • Cashiering
  • Cash handling
  • Stocking
  • POS
  • Retail sales
  • Computer skills
  • Communication skills
  • Time management
  • Teamwork and collaboration
  • Problem solving skills

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Exceeded monthly quota multiple times.
  • Supervised team of staff members.

Timeline

Sales Associate

Joann Fabrics
02.2025 - Current

Sales Supervisor

The TJX Companies, Inc.
09.2023 - Current

Crew Member

McDonald's
03.2021 - 07.2023

High school diploma -

Shepherd High School

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Leila Outinen