Leila Paul
Richmond Hill
Summary
Goal-Oriented resourceful manager with 3 years of experience of executing and monitoring results, mentoring employees, and providing strategic leadership. Proven track record of efficiency, dependability, and customer service.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Metropolitan Smiles
Forest Hills, NY
01.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Maintained accurate patient records using the electronic health record (EHR) system to ensure compliance.
- Assisted patients with insurance verification and billing inquiries, improving overall satisfaction.
- Coordinated communication between dental staff and patients, fostering a welcoming environment.
Service Experience Representative
Nordstrom Rack
Manhasset, NY
03.2023 - 08.2024
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in maintaining store inventory accuracy through regular audits and restocking efforts.
- Collaborated with team members to enhance the shopping experience for customers.
- Trained new staff on operational procedures and customer engagement techniques.
Assistant Manager
Dunkin' Donuts
Howard Beach, NY
03.2021 - 08.2022
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Monitored inventory levels, coordinating with vendors to maintain stock availability.
- Implemented process improvements to optimize service speed and accuracy during peak hours.
Crew Member
Dunkin' Donuts
Howard Beach, NY
03.2021 - 08.2022
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated point-of-sale systems to efficiently process transactions and manage cash flow.
- Maintained cleanliness and organization of work areas to comply with health standards.
- Prepared food and beverages according to established recipes and quality standards.
Education
High School Diploma -
Benjamin N Cardozo
BaysideBachelor of Arts - Nursing
Brooklyn College
Brooklyn, NY05.2027
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Flexible
- Creative
- Critical Thinking
- Organizational
Timeline
Medical Receptionist
Metropolitan Smiles
01.2024 - Current
Service Experience Representative
Nordstrom Rack
03.2023 - 08.2024
Assistant Manager
Dunkin' Donuts
03.2021 - 08.2022
Crew Member
Dunkin' Donuts
03.2021 - 08.2022
High School Diploma -
Benjamin N Cardozo
Bachelor of Arts - Nursing
Brooklyn College