Leila Ros
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Assistant Manager
Wingstop Restaurant
Kissimmee
06.2025 - Current
- Trained new employees on customer service standards and operational protocols.
- Monitored food safety practices and ensured compliance with health regulations.
- Handled customer inquiries and resolved complaints professionally.
- Conducted cash handling procedures during shifts for accurate transactions.
- Participated in team meetings to discuss performance and improvement strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Shift Lead Manager
Wingstop Restaurant
Orlando
08.2023 - 05.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on food safety standards and proper equipment usage.
- Managed inventory levels to maintain stock and minimize waste.
- Ensured proper stock levels were maintained throughout the shift.
- Adhered to all health and safety guidelines while managing the shift.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Assisted in the development of short-term goals for each shift.
- Provided feedback to team members on their performance levels.
- Inspected equipment before use to ensure it was functioning properly.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Counted and balanced registers.
Sales Associate
Little piper boutique
Orlando
09.2021 - 10.2022
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using the point-of-sale system.
- Managed inventory levels and organized stockroom efficiently.
- Collaborated with team members to create a welcoming shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Cypress Creek High School
Orlando, FLSkills
- Employee training
- Cash handling
- Customer service
- Food safety compliance
- Shift management
- Effective communication
- Conflict resolution
- Time management
- Delegation
- Staff supervision
- Team leadership
- Sales growth
- Staff training and development
Languages
English
Full Professional
Timeline
Assistant Manager
Wingstop Restaurant
06.2025 - Current
Shift Lead Manager
Wingstop Restaurant
08.2023 - 05.2025
Sales Associate
Little piper boutique
09.2021 - 10.2022
Cypress Creek High School