Leila Stockwell
Staunton,VA
Summary
I am an energetic individual, skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. I excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony. I am pursuing flexible part-time employment with weekend and evening shift options.
Overview
5
5
years of professional experience
Work History
Crew Member
Arby's
Staunton, VA
02.2024 - 11.2025
- Prepared and assembled customer orders efficiently.
- Maintained cleanliness and organization of work area.
- Operated kitchen equipment following safety guidelines.
- Assisted customers with menu selections and inquiries.
- Collaborated with team members during peak hours.
- Stocked supplies and ingredients throughout shifts.
- Monitored food quality and freshness standards consistently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Contributed to team success by completing tasks on time and supporting colleagues. by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Educated customers on menu items, product ingredients and nutritional values.
Line Worker
Hershey Chocolate Of Virginia
Stuarts Draft, Virginia
02.2022 - 08.2024
- Monitored product quality to ensure compliance with safety standards.
- Collaborated with team members to maintain a clean and organized work area.
- Followed safety protocols to prevent accidents and ensure a safe working environment.
- Loaded and unloaded materials for production lines according to operational needs.
- Trained new employees on operational procedures and safety measures in the facility.
- Ensured a safe and organized work area for subsequent shifts at the end of the shift to maintain a safe working environment for other employees.
- Transported materials to designated production stations for assembly onto the conveyor belt to be transported down the assembly line.
- Organized and sealed finished products into boxes for distribution into correct packages or boxes.
- Monitored production line for defects and malfunctions, and reported to supervisor.
- Monitored production line to watch for pile-ups or jams.
- Used established assembly instructions to complete jobs.
- Demonstrated proper work practices to accomplish key performance indicators.
- Coordinated with supervisor to organize materials and equipment, promoting highest productivity and quality.
- Reported any incidents or injuries immediately to supervisors.
- Organized inventory shelves to ensure that items were accessible for use on the assembly line.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Produced quality products by palletizing, packaging and assembling finished items.
Crew Member
Mcdonalds
Staunton, Virginia
01.2021 - 01.2022
- Prepared and assembled customer orders efficiently.
- Maintained cleanliness and organization of work area.
- Assisted customers with menu selections and inquiries.
- Collaborated with team members during peak hours.
- Stocked supplies and ingredients throughout shifts.
- Participated in training new crew members on procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Contributed to team's overall performance and success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Talked pleasantly with customers while taking orders and promoted a positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
Education
High School Diploma -
Mountain Heritage High School
Burnsville, NC06-2010
Skills
- Food safety
- Safe food handling
- Order preparation
- Cash handling
- Inventory management
- Store opening and closing
- Customer engagement
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Reliability and punctuality
- Adaptability
- Initiative and Self-motivation
Timeline
Crew Member
Arby's
02.2024 - 11.2025
Line Worker
Hershey Chocolate Of Virginia
02.2022 - 08.2024
Crew Member
Mcdonalds
01.2021 - 01.2022
High School Diploma -
Mountain Heritage High School