Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leila Tan

Issaquah,wa

Summary

Proven leader with 30+ years of experience in overseeing operations and mentoring team members. Skilled in resolving customer complaints and ensuring operational efficiency, driving high team performance and satisfaction.

Overview

21
21
years of professional experience

Work History

Team Member/Cook

Compass Group USA
Redmond, Washington
09.2023 - Current
  • Prepares high-quality food items according to standardized recipes and instructions to meet production.
  • Prepared ingredients by washing, chopping, and measuring for daily menu items.
  • Followed food safety guidelines to prevent contamination and ensure quality.
  • Operated kitchen equipment such as mixers, ovens, and slicers safely and efficiently.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Supervisor

What The Pho
Redmond, Washington
08.2012 - 08.2022
  • Provided guidance and direction to team members regarding job duties and responsibilities.
  • Directed and supervised employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed weekly inventory, ordered supplies to ensure sufficient stock levels for all products.

Opening Manager

Panera Bread
Encino, California
08.2006 - 09.2008
  • Oversaw opening of seven new stores throughout California regions.
  • Facilitated recruitment, interviewing, and selection processes for team member positions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored employee performance and provided feedback for improvement opportunities.

Opening Manager

Corner Bakery Cafe
Thousand Oaks, California
03.2004 - 07.2006
  • Oversaw opening of 6 new stores in Southern California.
  • Assisted with hiring new employees by conducting interviews and providing feedback on candidates.
  • Provided leadership and guidance to new team members as needed.
  • Contributed to the development of marketing strategies designed to increase customer traffic at the store location.

Education

Bachelor of Science - Food Science And Technology

Philippine Women's University
Philippines
03-1994

Skills

  • Decision-making capacity
  • Attention to detail
  • Dependability and reliability
  • Excellent customer service

Timeline

Team Member/Cook

Compass Group USA
09.2023 - Current

Supervisor

What The Pho
08.2012 - 08.2022

Opening Manager

Panera Bread
08.2006 - 09.2008

Opening Manager

Corner Bakery Cafe
03.2004 - 07.2006

Bachelor of Science - Food Science And Technology

Philippine Women's University

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