Leilah Priscilla Rayo
Meridian
Summary
Dedicated team player with strong customer service experience and a proactive leadership style. Organized, adaptable, and works well independently. Possesses excellent communication skills and maintains composure under pressure. Ready to contribute effectively and drive results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Your Health Idaho
Boise
10.2023 - 02.2024
- Resolved customer inquiries, complaints, and issues, providing insightful solutions.
- Answered inbound calls to greet and assist consumers with various needs and questions.
- Researched assistance requests and offered accurate information to resolve issues and respond to inquiries.
- Navigated multiple systems to identify the source of issues.
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- De-escalated customer complaints using specialized communication techniques.
Personal Assistant
Independent Person
Dumas
08.2022 - 05.2023
- Organized computer files, sensitive documents, and home office supplies.
- Kept track of project timelines and deadlines, notifying of upcoming activities in advance.
- Maintained office organization and tidiness, creating a welcoming environment for clients and visitors.
- Ran errands to retrieve dry cleaning, pick up food, and mail or ship packages.
- Managed day-to-day clients' needs, including appointments, errands, and light housekeeping.
Waitress
Mariscos y Birria El Sinaloa
Dumas
11.2022 - 02.2023
- Greeted guests and took food orders.
- Followed all safe food handling and sanitation guidelines to ensure cleanliness.
- Greeted and sat customers, taking drink orders, and making pairing recommendations.
- Managed proper setup of dining room and amenities.
- Handled cleaning duties, including mopping floors, sanitizing workstations, and cleaning tables in the dining room and kitchen areas.
Education
Associate of Arts - Business
College of Western Idaho
Nampa, ID05-2026
Skills
- Organization
- Customer Relations
- Problem-Solving
- Leadership Potiential
- Communication
- Adaptability
- Teamwork and Collaboration
- Positive Attitude
Timeline
Customer Service Representative
Your Health Idaho
10.2023 - 02.2024
Waitress
Mariscos y Birria El Sinaloa
11.2022 - 02.2023
Personal Assistant
Independent Person
08.2022 - 05.2023
Associate of Arts - Business
College of Western Idaho
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