Leilani Burns
Port Angeles,WA
Summary
Goal-driven Agency Owner offering over 20 years of experience generating business, acquiring customers and meeting demanding sales objectives. Knowledgeable about personal lines, commercial products and financial services.
Enthusiastic travel planner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Travel requirements. Motivated to learn, grow and excel in the travel industry.
Born and raised in Honolulu Hawaii, and well traveled in domestic and international destinations.
Overview
27
27
years of professional experience
Work History
Travel Agency Owner
Olympic Travel
Port Angeles, United States
08.2020 - Current
- Assessed customer needs and developed individualized solutions delivering travel options to customer satisfaction.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
Travel Advisor
Susan Parr Travel
Port Angeles, WA
09.2016 - 03.2020
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Referenced company contracts and rate desk to balance rate and revenue for client and company.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Salesperson
Disneyland Resort
Anaheim, CA
04.2012 - 09.2022
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate park tickets, park passes and entertainment options.
- Worked in call center operations, and fully trained on Disney Park operations.
Travel Advisor
CTA Travel
Cerritos, CA
07.2004 - 01.2009
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Travel Consultant
World Class Travel
Billings, MT
08.1999 - 07.2004
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Travel Consultant
Woodinville Travel
Woodinville, WA
07.1998 - 07.1999
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Organized trips for individual, family and business travelers.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
Travel Consultant
Northwest Travel
Bellevue, WA
01.1998 - 07.1998
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Strengthened quality controls to enhance revenue and control downtime.
Education
High School Diploma -
Henry J Kaiser High School
Honolulu, HISkills
- Constructive Feedback
- Negotiation and Persuasion
- Problem Anticipation and Resolution
- Industry Expertise
- Achieved Proficiency in several GDS systems
- Achieved Proficiency with Client Base Plus systems
- Achieved several industry destination specialist awards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Agency Owner
Olympic Travel
08.2020 - Current
Travel Advisor
Susan Parr Travel
09.2016 - 03.2020
Salesperson
Disneyland Resort
04.2012 - 09.2022
Travel Advisor
CTA Travel
07.2004 - 01.2009
Travel Consultant
World Class Travel
08.1999 - 07.2004
Travel Consultant
Woodinville Travel
07.1998 - 07.1999
Travel Consultant
Northwest Travel
01.1998 - 07.1998
High School Diploma -
Henry J Kaiser High School
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