Leilani Clavesilla
Whittier,CA
Summary
Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Cashier
Chevron
Anaheim, CA
04.2017 - 07.2017
Maintained work area in clean and neat manner. Built and maintained productive relationships with employees. Managed cashier shifts and breaks. Greeted customers promptly and responded to questions. Documented performance issues.
Sales Associates
Cricket Wireless
Montebello, CA
10.2015 - 05.2016
Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques.
Front Desk Agent
Hilton Hotel
Carson, CA
03.2014 - 06.2015
Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Education
Associate of Arts - Pharmacy Tech
Cerritos College
2022
Skills
- Strong organizational skills
- Sharp problem solver
- Large cash/check deposits expert
- Markdown/promotional procedures
- Energetic work attitude
- Exceptional customer service
- Exceptional communicator
- Inventory management systems
- Marketing and advertising
- Cash handling expertise
Timeline
Cashier
Chevron
04.2017 - 07.2017
Sales Associates
Cricket Wireless
10.2015 - 05.2016
Front Desk Agent
Hilton Hotel
03.2014 - 06.2015
Associate of Arts - Pharmacy Tech
Cerritos College