Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leilani Crowe

Tallahassee,FL

Summary

Proven track record in customer service and team collaboration, exemplified by enhancing customer satisfaction at Coffee Cup. Skilled in multitasking and effective time management, adept at creating positive environments even during peak hours. Demonstrates adaptability and a commitment to safety and efficiency, with significant achievements in high-pressure roles.

Overview

3
3
years of professional experience

Work History

Host

Coffee Cup
01.2024 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Barista

Dutch Bros
08.2022 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Lifeguard

Boulder City Pool
10.2021 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Bachelor of Science - Nursing

Tallahassee Community College
Tallahassee, FL
05.2027

Associate of Arts -

Nevada State High School
Henderson, NV
05.2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change

Languages

Spanish
Limited Working

Timeline

Host

Coffee Cup
01.2024 - 08.2024

Barista

Dutch Bros
08.2022 - 05.2024

Lifeguard

Boulder City Pool
10.2021 - 08.2023

Bachelor of Science - Nursing

Tallahassee Community College

Associate of Arts -

Nevada State High School

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Leilani Crowe