Leilani Gribner

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

• Franciscan Orthopedic Associates, Patient Access Representative, 04/2019, 02/2024, I worked as a front desk medical receptionist at the orthopedic outpatient clinic of St. Anne hospital. I utilized the Epic EMR program to access charts, correspond with patients and providers, and coordinated scheduling.
• Fremont Family Practice, Medical Receptionist, 08/2018, 03/2019, As a medical receptionist for this group practice, I managed medical records and answered/made outgoing calls, scheduled appointments, managed clinical schedules, verified insurance information, collected payments, checked patients in and out of the clinic, managed faxing, and used electronic records programs such as Practice Fusion.
• Seattle Spine & Sports Medicine, Front Desk Lead, 08/2010, 03/2018, At this clinic, I answered incoming/made outgoing calls, scheduled appointments, managed clinical schedule, filing, data entry, verified insurance, collected payments, managed patient intake and communications on the phone, via fax, and online.

• Eric Alyea, DO, 509-981-5437, egalyea@gmail.com
• James Marsh PA-C, 206-370-2098, jamesmarshpac@gmail.com
• Virtaj Singh, MD, DO, Vsingh@pugetspine.com

• EMR Systems
• Microsoft Access
• Faxing
• ICD-10
• Multi-line phone systems
• Quickbooks