Leilani Hefa
Auburn,WA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Human Resources Inc
Auburn, WA, USA
12.2021 - 11.2024
- Provided prompt and informed service to increase customer satisfaction.
- Responded swiftly to customer calls in a dynamic work setting.
- Researched and documented frequent concerns, successfully addressing them.
- Executed administrative tasks involving document management for customers.
Member Service Representative
Alaska Airlines/Horizon Air Employees Federal Credit Union
Seatac, Washington, USA
12.2018 - 08.2020
- Handled financial transactions efficiently.
- Crafted daily reports detailing member engagement and monetary exchanges.
- Processed monetary exchanges efficiently while ensuring security.
Customer Service Representative (Contract)
Regence BlueShield of Washington
Tacoma, Washington, USA
04.2020 - 07.2020
- Supported clients in identifying ideal coverage options based on specific needs.
- Evaluated client health records to suggest appropriate insurance policies.
- Addressed inquiries immediately, ensuring excellent support.
Night Auditor (Contract)
Four Points by Shearton
Seattle, WA, USA
03.2020 - 07.2020
- Created daily summaries detailing revenue activities.
- Ensured accuracy by reviewing daily financial transactions.
- Supported the front desk by managing guest arrivals and departures.
Teller
U.S. Bank
Seattle, Washington, USA
01.2015 - 12.2018
- Applied a welcoming demeanor for superior service, resulting in increased customer loyalty.
- Handled customer transactions such as deposits, withdrawals, and check cashing.
- Handled inbound calls and resolved customer queries promptly.
- Ensured cash drawer consistency during opening and closing procedures.
Floor Supervisor
McDonald's
Kent, Washington, USA
06.2011 - 12.2014
- Provided prompt and informed service to increase customer satisfaction.
- Responded swiftly to customer calls in a dynamic work setting.
- Researched and documented frequent concerns, successfully addressing them.
- Executed administrative tasks involving document management for customers.
Education
High school diploma -
Rainier Beach High School
Seattle, WAReferences
Available upon request
Timeline
Customer Service Representative
Human Resources Inc
12.2021 - 11.2024
Customer Service Representative (Contract)
Regence BlueShield of Washington
04.2020 - 07.2020
Night Auditor (Contract)
Four Points by Shearton
03.2020 - 07.2020
Member Service Representative
Alaska Airlines/Horizon Air Employees Federal Credit Union
12.2018 - 08.2020
Teller
U.S. Bank
01.2015 - 12.2018
Floor Supervisor
McDonald's
06.2011 - 12.2014
High school diploma -
Rainier Beach High School