Leilani Oriaz
Westminster,CA
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as superior customer service and relationship-building skills. Proficient in using decision-making skills and sound judgment to positively impact store success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and enhance performance. Extremely dedicated and constantly learning to keep up with the rapid change and growth within the company.
Overview
7
7
years of professional experience
Work History
Center Store Manager
Albertsons
07.2023 - Current
- Planned and organized day to day operations in the grocery department, such as daily inspections to ensure product in stock and rotation measures
- Executed playbook and purposeful merchandising to increase sales while following company directives
- Maintain positive relationships with vendors to ensure sales
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally
- Maintained orderly and in stock conditions on sales floor, backroom, and all grocery departments
Liquor Manager
Albertsons
08.2022 - 07.2023
- Managed all aspects of the liquor department to create a welcoming environment for customers
- Stocked and merchandised liquor products, built displays, managed inventory, and ordered product
- Developed relationships with suppliers and vendors
Retail Sales Manager
Vons
01.2021 - 02.2022
- Planned and organized day to day operations in the grocery department, such as daily inspections to ensure product in stock and rotation measures
- Executed playbook and purposeful merchandising to increase sales while following company directives
- Maintain positive relationships with vendors to ensure sales
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally
- Maintained orderly and in stock conditions on sales floor, backroom, and all grocery departments
GM/HBC Manager
Vons
03.2020 - 01.2021
- Ordered general merchandise product and maintain inventory levels
- Wrote seasonal orders for promotional display
- Executed playbook and purposeful merchandising to increase sales
- Controlled shrink by following company policies and utilizing FAR to overview inventory
Sales Representative
Southern Glazers Wines And Spirits
04.2022 - 07.2022
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Build and develop trust and confidence with retailers and their management teams to help highlight any in store promotions
- Influence stores to execute planners, monthly priorities and gaining non-planner supported displays and shelf opportunities.
- Helped reset schematics in several retailers upon request
Grocery Daystock
Vons
04.2019 - 03.2020
- Responsible for stocking and maintaining grocery stock on the shelves
Cashier
Albertsons
12.2016 - 04.2019
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers, while providing excellent customer service as their final destination in the store.
Education
High School Diploma -
John F. Kennedy High School
La Palma, CA05.2017
Skills
- Inventory Tracking and Management
- Order Writing/FAR
- Product and Service Knowledge
- Staff training/development
- Relationship Building
- Goal Setting
- Team Leadership
- Working well under pressure
Timeline
Center Store Manager
Albertsons
07.2023 - Current
Liquor Manager
Albertsons
08.2022 - 07.2023
Sales Representative
Southern Glazers Wines And Spirits
04.2022 - 07.2022
Retail Sales Manager
Vons
01.2021 - 02.2022
GM/HBC Manager
Vons
03.2020 - 01.2021
Grocery Daystock
Vons
04.2019 - 03.2020
Cashier
Albertsons
12.2016 - 04.2019
High School Diploma -
John F. Kennedy High School