Summary
Overview
Work History
Education
Skills
Timeline
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Leilani Pearson

Virginia Beach,VA

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Build A Bear sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Extremely hardworking and exceptional organizational skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Sales Lead

Build A Bear Workshop Inc
04.2024 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened and closed registers.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delegated tasks to sales associates in order to make the most of sales.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients' needs.
  • Optimized inventory management to meet sales demand without overstocking.
  • Packaged and sent out shipping orders.

Bear Builder

Build A Bear Workshop Inc
12.2022 - 04.2024
  • Handled cash transactions accurately and efficiently to facilitate smooth store operations.
  • Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
  • Collaborated with fellow employees to create a friendly, supportive work environment that fostered team success.
  • Used information gained from engaging with guests to convert guests and drive sales.
  • Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.

Kitchen Staff Member

YMCA Camp Silver Beach
06.2021 - 10.2022
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, and consistently keeping adequate supplies on hand.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Distributed food to each camper and staff.
  • Cleaned the dining room frequently to ensure cleanliness.

Junior Camp Counselor

YMCA Camp Silver Beach
06.2021 - 08.2022
  • Maintained high levels of energy and enthusiasm throughout long days filled with various activities, ensuring consistent engagement from all participants.
  • Promoted a safe and inclusive environment for all campers through effective supervision and conflict resolution strategies.
  • Reinforced positive behavior among campers through consistent praise and recognition of individual accomplishments while also addressing any inappropriate actions in a constructive manner.
  • Enhanced camper experience by organizing and leading engaging activities, such as sports, arts and crafts, and games.
  • Collaborated with fellow counselors to create memorable events like talent shows, theme days, and team-building exercises.
  • Ensured camper safety by adhering to strict guidelines during outdoor excursions, water-based activities, and overnight stays.

Education

Associate of Applied Science - Forensic Science

Tidewater Community College
Virginia Beach, VA
08-2026

High School Diploma -

First Colonial High School
Virginia Beach, VA
06-2023

Skills

  • Sales closing and opening
  • Floor operations
  • Hospitality and accommodation
  • Team leadership
  • Point of sale operation
  • Team collaboration
  • Customer Engagement and Satisfaction
  • Organization
  • Conflict resolution and mediation
  • Communication and interpersonal skills
  • Program and activity planning
  • Child and adolescent mentoring

Timeline

Sales Lead

Build A Bear Workshop Inc
04.2024 - Current

Bear Builder

Build A Bear Workshop Inc
12.2022 - 04.2024

Kitchen Staff Member

YMCA Camp Silver Beach
06.2021 - 10.2022

Junior Camp Counselor

YMCA Camp Silver Beach
06.2021 - 08.2022

Associate of Applied Science - Forensic Science

Tidewater Community College

High School Diploma -

First Colonial High School

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Leilani Pearson