Leilani Ramos
Spokane,WA
Summary
Driven professional with a proven track record at Walmart, enhancing customer satisfaction through meticulous attention to detail and robust problem-solving skills. Excelled in leadership roles, notably improving team efficiency and performance. Fluent in Spanish, adept in customer service and computer skills, consistently meeting quality goals and deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
Walmart
Spokane, WA
10.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Facilitated communication for customers who spoke Spanish.
Person in Charge
Panda Express
Spokane, WA
09.2020 - 10.2021
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Facilitated communication for customers who spoke Spanish.
Education
High School Diploma -
North Central High School
Spokane, WA06.2022
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Leadership
- Seal Of Biliteracy in Spanish
- Computer skills
Volunteer Work
Madison Elementary School
Classroom volunteer
Stacey Higgins Special Education Teacher
March 2023-June 2023
Certification
Seal of Biliteracy in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Digital Personal Shopper
Walmart
10.2021 - Current
Person in Charge
Panda Express
09.2020 - 10.2021
High School Diploma -
North Central High School