Leilani Yambo
Parts Town
Glendale Heights,IL
2
Certifications
30
years of professional experience
Human resources generalist handling recruiting support, onboarding 30+ new hires per month, and employee documentation for talent acquisition and employee relations work. Processes 50+ employee record actions per month, including I-9s, background checks, payroll changes, and terminations while reinforcing policy communication through training. Connects people operations with accurate recordkeeping and practical day-to-day support.
Work History
Customer Service Specialist
6 Months- Handle escalated customer concerns with calm communication, accurate documentation, and practical next-step recommendations.
- Review account details and payment history to support credit and collection conversations with customers.
- Communicate policy updates clearly to customers and internal teams to support consistent service handling.
- Coordinate follow-up on unresolved cases to keep customers informed and move issues toward resolution.
CUSTOMER SERVICE REPRESENTATIVE
8 Months- Manage 30 deferred payment arrangements weekly, balancing service recovery with customer needs and account requirements.
- Handle 50 customer inquiries daily, providing clear answers and routing complex issues to the right support path.
- Resolved customer questions by listening to needs, explaining options, and closing issues with a calm, professional approach.
- Supported credit and collection tasks by reviewing account details and discussing repayment options with customers.
- Worked across multiple screens to track information quickly and keep customer records accurate during each interaction.
ASSOCIATE SUPPORT SUPERVISOR
27 Years 7 Months- Managed daily onboarding steps for [number] new hires, including I-9 completion, background checks, and reference verification.
- Processed new hire paperwork, payroll changes, and terminations to maintain accurate records and proper deductions.
- Communicated human resource policies and procedures by conducting employee training sessions across the department.
- Coordinated candidate communication and interview scheduling for designated positions, keeping applicants informed throughout the process.
Education
Human Resource Certificate
Skills
Customer inquiry resolution
De-escalation support
Service recovery
Credit and collection
Recruitment support
Interview scheduling
Candidate communication
Onboarding coordination
I-9 verification
Background check coordination
Employee records management
Payroll change processing
Benefits administration
Time and attendance administration
Policy communication
Training facilitation
Deferred payment arrangements
Employee relations case management
Applicant tracking systems
New hire orientation
Certification
PHR CERTIFICATION
Timeline
Customer Service Specialist
Parts Town
04.2026 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
EXELON COMED
03.2025 - 11.2025Read More
ASSOCIATE SUPPORT SUPERVISOR
THE HOME DEPOT
03.1997 - 10.2024Read More
College of Dupage
Human Resource Certificate
Read More