Hi, I’m
Leilani Clarissa Pugh
Trenton,NJ
Summary
Coordinated Office Service Associate possessing 75 wpm typing speed and proficiency in Microsoft Office. Offering 5+ years of experience maintaining accurate records, addressing client inquiries and verifying financial transactions. Results-driven and focused individual committed to adapting and learning new ways to fulfill clerical functions in fast-paced, dynamic work environment.
Overview
13
years of professional experience
1
Certification
Work History
C & W Services Princeton , New Jersey
Office Service Associate
03.2022 - Current
Job overview
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Maintained monthly, weekly and daily reports of Office Documentation .
- Used scanner to scan important documents into computer system.
- Distributed incoming mail from shipments, couriers and postal delivery to 3 departments within organization.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Fedex Office Princeton, , New Jersey
Customer Service Associate
11.2020 - 03.2022
Job overview
- Helped over 40 of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Helped customers by carrying oversized parcel to shipping counter.
- Assisted customers with inquiries about printing.
- Created Books, Banners, Flyers, etc.
Sheraton Laguna Guam Resort Tamuning , Guam
Back Office Associate
09.2014 - 06.2018
Job overview
- Managed over 60 phone calls per day
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Submitted monthly reports for back office expenses to Accounting Officer.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Prepared weekly employee work schedules for team members.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Education
Guam Community College Mangilao
GED
05.2013
Skills
- Creative Thinking
- Service-Oriented
- Verbal and Written Communication
- Microsoft Office
- Prioritization and Time Management
- Team Collaboration
- Attention to Detail
- Office Supply Management
- Mail Sorting,Routing, and Outgoing Mail Preparation
- Multitasking and Prioritization
- Record Sorting and Filing
- Self-Motivated
- Staff Supervision
- Office Machine Operation
- Equipment Troubleshooting
Certification
- Test out Pro Certification - April 2019- Nov 2019
Additional Information
Looking to Relocate to a more Family friendly environment with better Job Opportunities and benefits for me and my Family.
Timeline
Office Service Associate
C & W Services
03.2022 - Current
Customer Service Associate
Fedex Office
11.2020 - 03.2022
Back Office Associate
Sheraton Laguna Guam Resort
09.2014 - 06.2018
Guam Community College
GED