LEILANI LEMUS
Homestead,FL
Summary
Dedicated and focused on providing a superior customer experience. Organized problem solver with time management skills. Aiming to leverage my abilities and skills to successfully fill a challenging role that brings opportunity for growth.
Overview
3
3
years of professional experience
Work History
Office Administrator
Universal Fire & Security Services
08.2023 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Supported the successful completion of numerous projects by effectively managing and coordinating permit-related tasks throughout the project lifecycle.
- Implemented regular reviews of timekeeping processes to identify opportunities for further optimization and increased accuracy in reporting employee work hours.
Administrative Assistant to the General Manager
Southern Golf Cars
08.2022 - 08.2023
- Manage a team of on-road service technicians
- Schedule routes for service appointments
- Process purchase orders for vendors.
- Create quotes, sales orders and invoices through Quickbooks
- Respond to customer complaints ensuring a solution to customer satisfaction
- Receive payments through Quickbooks (cash, checks, credit card)
- Keep track of inventory
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Customer Service Representative
The Floral Escape
10.2021 - 08.2022
- Meet monthly quotas by upgrading packages, upselling products & generating leads
- Schedule appointments and maintain appointment calendars updated
- Attend to customers' needs with a warm & professional attitude
- Customer communications including phone calls, email, and social media
- Guide customers on store processes & operation of the equipment
- Operate cash drawer & POS system for processing transactions such as orders, payments, refunds, as well as end of day closing procedures
- Greet clients entering establishment, determine nature and purpose of the visit and escort them to their destination
Skills
- Microsoft Word
- Customer Relations
- Product Organization
- Scheduling
- Refund Processing
- Office Equipment Proficiency
- Order Processing
- Administrative Support
- Customer Service
- Typing Proficiency
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Office Administrator
Universal Fire & Security Services
08.2023 - Current
Administrative Assistant to the General Manager
Southern Golf Cars
08.2022 - 08.2023
Customer Service Representative
The Floral Escape
10.2021 - 08.2022