Leina Ebert
Tempe,AZ
Summary
Reliable team member with a strong willingness to learn. Experience in training associates while maintaining a poised demeanor. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
In N Out
Mesa, AZ
05.2021 - Current
- Trained new associates in customer service protocols and operational procedures.
- Ensured cleanliness and organization of dining area to enhance guest experience.
- Delivered prompt service while maintaining high standards of food quality and presentation.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Associate
Pizza Hut
Mesa, AZ
03.2023 - 12.2023
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Collaborated with team members to optimize workflow during peak hours for increased efficiency.
- Implemented best practices for cash handling, reducing errors during transactions.
- Participated in team meetings to discuss operational improvements and share feedback on processes.
Team Member
EOS Fitness
Mesa, AZ
06.2020 - 04.2021
- Assisted in inventory management, ensuring accurate stock levels and timely restocking.
- Assisted in maintaining cleanliness and organization of gym facilities and equipment.
- Provided exceptional customer service to enhance member experience.
- Managed high-volume call queues efficiently while maintaining service level agreements.
- Resolved customer inquiries through phone and in person chats to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kids Club Associate
EOS Fitness
Mesa, AZ
01.2020 - 04.2020
- Facilitated engaging activities for children, promoting social skills and teamwork.
- Supervised children's safety during club operations, ensuring a secure environment.
- Managed daily schedules and activity planning to enhance member experience.
- Created new and fun activities to drive enthusiasm for children.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
Lifeguard
Sunsplash Golfland
Mesa, AZ
04.2019 - 09.2019
- Monitored pool activities to ensure safety and compliance with health regulations.
- Provided immediate first aid and emergency response for patrons in distress.
- Conducted regular safety drills and training sessions for team members.
- Maintained cleanliness and organization of pool area, ensuring optimal guest experience.
Education
No Degree - Pre-Med
Mesa Community College
Mesa, AZHigh School Diploma -
Mountain View High School
Mesa, AZ05-2019
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Performance improvement
- Workplace safety
- Reliability
- Organizational skills
- Adaptability and flexibility
- Teamwork and collaboration
- Multitasking Abilities
Certification
Food Handlers Certification
Timeline
Associate
Pizza Hut
03.2023 - 12.2023
Associate
In N Out
05.2021 - Current
Team Member
EOS Fitness
06.2020 - 04.2021
Kids Club Associate
EOS Fitness
01.2020 - 04.2020
Lifeguard
Sunsplash Golfland
04.2019 - 09.2019
No Degree - Pre-Med
Mesa Community College
High School Diploma -
Mountain View High School