Overview
Work History
Education
Skills
Timeline
Generic

Leinani Sanabria

Chicopee,MA

Overview

3
3
years of professional experience

Work History

Dispatcher

Cataldo Ambulance
12.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.

Emergency Medical Technician

Holyoke Medical Center
09.2021 - 12.2023
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Assisted with lifting and moving patients.
  • Performed medical tests and collected samples for laboratory analysis.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

Intrum Manager

Yankee Candle
09.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Westfield High School
Westfield, MA
05.2016

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Schedule Coordination
  • Work Order Management
  • Customer Service
  • Microsoft Office
  • Effective Communications

Timeline

Dispatcher

Cataldo Ambulance
12.2023 - Current

Emergency Medical Technician

Holyoke Medical Center
09.2021 - 12.2023

Intrum Manager

Yankee Candle
09.2021 - Current

High School Diploma -

Westfield High School
Leinani Sanabria