Leinani Sanabria
Chicopee,MA
Overview
3
3
years of professional experience
Work History
Dispatcher
Cataldo Ambulance
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Emergency Medical Technician
Holyoke Medical Center
09.2021 - 12.2023
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Assisted with lifting and moving patients.
- Performed medical tests and collected samples for laboratory analysis.
- Administered CPR, oxygen and other life-saving medical treatments.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Intrum Manager
Yankee Candle
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Increased sales revenue by developing and implementing effective sales strategies.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Westfield High School
Westfield, MA05.2016
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Schedule Coordination
- Work Order Management
- Customer Service
- Microsoft Office
- Effective Communications
Timeline
Dispatcher
Cataldo Ambulance
12.2023 - Current
Emergency Medical Technician
Holyoke Medical Center
09.2021 - 12.2023
Intrum Manager
Yankee Candle
09.2021 - Current
High School Diploma -
Westfield High School