Detail-oriented operations agent with professional experience in flight safety and customer service. skilled in training new employees and ensuring timely departures. Proficient in coordinating airport activities and teamwork. Strong communicator and efficient at monitoring aircraft status and training staff on safety protocols to enhance operational efficiency.
Work History
Operations Agent
26 Years 11 Months
Southwest Airlines | 08.1999 - 07.2026
Coordinate and help with activities at the gate to ensure flights depart safely and on time.
Provided customer service by assisting with boarding, deplaning, and security procedures.
Provides customer service and Help with boarding, deplaning and other security procedures.
communicate with pilots, flight attendants, ramp agents and dispatcher.
Communicated flight updates to pilots to ensure operational efficiency, flight attendants, ramp agents and dispatcher.
Ramp Agent
16 Years
Southwest Airlines | 08.1999 - 08.2015
Loaded and unloaded passenger baggage, cargo, and mail to ensure timely departures.
Marshalling aircraft to and from gates using hand signals.
Operated ground support equipment such as baggage carts, belt loaders, and tugs.
Assisted with aircraft pushback and other ground operations.
Performed safety inspections and followed strict airport safety procedures.
Work closely with pilots, gate agents, and other ramp employees to keep flights on schedule.
• Helpina with de-icina operatir
cat airports where needed durina
Freight and Cargo Agent
15 Years 11 Months
Southwest Airlines | 08.1999 - 07.2015
Loaded freight onto carts and coordinated with ramp crews for aircraft loading.
Screened and inspected cargo for security requirements.
Prepared shipping paperwork and shipment documentation to facilitate accurate processing.
Loaded freight onto carts and coordinated with ramp crews for aircraft loading.
Prepared shipping paperwork and shipment documentation.
Provided customer service to cargo customers, addressing inquiries and resolving issues.
Provided customer service to cargo customers.
Education
High School Diploma
Crenshaw High School | Los Angeles, CA
Skills
Security regulations
Scheduling coordination
Organizational skills
Time management
Multitasking
Problem-solving
Attention to detail
Team leadership
Effective communication
Teamwork
Operational efficiency
Flexibility
Professional attitude
Certification
Cargo Trainer - 2007-2015
Timeline
Operations Agent
Southwest Airlines
08.1999 - 07.2026Read More
Ramp Agent
Southwest Airlines
08.1999 - 08.2015Read More
Freight and Cargo Agent
Southwest Airlines
08.1999 - 07.2015Read More
Crenshaw High School
High School Diploma
Read More
Cargo Agent Of The 2014
Was voted as top Cargo Agent among my work peers as well as Management, based on work performance, safety record, and having perfect attendance.