Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cargo Agent Of The 2014

Lejean Ward

Southwest Airlines
Carson,CA
1
Certification
27
years of professional experience

Detail-oriented operations agent with professional experience in flight safety and customer service. skilled in training new employees and ensuring timely departures. Proficient in coordinating airport activities and teamwork. Strong communicator and efficient at monitoring aircraft status and training staff on safety protocols to enhance operational efficiency.

Work History

Operations Agent

26 Years 11 Months
Southwest Airlines | 08.1999 - 07.2026
  • Coordinate and help with activities at the gate to ensure flights depart safely and on time.
  • Provided customer service by assisting with boarding, deplaning, and security procedures.
  • Provides customer service and Help with boarding, deplaning and other security procedures.
  • communicate with pilots, flight attendants, ramp agents and dispatcher.
  • Communicated flight updates to pilots to ensure operational efficiency, flight attendants, ramp agents and dispatcher.

Ramp Agent

16 Years
Southwest Airlines | 08.1999 - 08.2015
  • Loaded and unloaded passenger baggage, cargo, and mail to ensure timely departures.
  • Marshalling aircraft to and from gates using hand signals.
  • Operated ground support equipment such as baggage carts, belt loaders, and tugs.
  • Assisted with aircraft pushback and other ground operations.
  • Performed safety inspections and followed strict airport safety procedures.
  • Work closely with pilots, gate agents, and other ramp employees to keep flights on schedule.

• Helpina with de-icina operatir

cat airports where needed durina

Freight and Cargo Agent

15 Years 11 Months
Southwest Airlines | 08.1999 - 07.2015
  • Loaded freight onto carts and coordinated with ramp crews for aircraft loading.
  • Screened and inspected cargo for security requirements.
  • Prepared shipping paperwork and shipment documentation to facilitate accurate processing.
  • Loaded freight onto carts and coordinated with ramp crews for aircraft loading.
  • Prepared shipping paperwork and shipment documentation.
  • Provided customer service to cargo customers, addressing inquiries and resolving issues.
  • Provided customer service to cargo customers.

Education

High School Diploma

Crenshaw High School | Los Angeles, CA

Skills

Security regulations
Scheduling coordination
Organizational skills
Time management
Multitasking
Problem-solving
Attention to detail
Team leadership
Effective communication
Teamwork
Operational efficiency
Flexibility
Professional attitude

Certification

  • Cargo Trainer - 2007-2015

Timeline

Operations Agent

Southwest Airlines
08.1999 - 07.2026Read More

Ramp Agent

Southwest Airlines
08.1999 - 08.2015Read More

Freight and Cargo Agent

Southwest Airlines
08.1999 - 07.2015Read More

Crenshaw High School

High School Diploma
Read More

Cargo Agent Of The 2014

Was voted as top Cargo Agent among my work peers as well as Management, based on work performance, safety record, and having perfect attendance.

Lejean Ward