Lekem McGee
Goodyear,AZ
Summary
Experienced learning and development professional with a background in fast-moving, high-growth companies. I’m passionate about helping people grow, building training that sticks, and making complex ideas easy to understand. I’ve led teams, managed projects (Agile/Scrum), and delivered training across the U.S. and internationally. I bring strong communication, real-world leadership, and a people-first mindset to everything I do.
Overview
11
11
years of professional experience
Work History
Corporate Trainer
DoorDash
Tempe, AZ
10.2020 - 02.2025
- Built and improved new hire and refresher trainings using LMS tools across Cx, Dx, Fraud, and Trust & Safety
- Spotted training gaps in Support Ops and rolled out solutions that boosted team efficiency and quality
- Created ongoing training that directly supported customer satisfaction, retention, and key business metrics
- Helped cross-skill teams so leaders could flex support across projects and sudden demand spikes
- Partnered with managers to recommend process changes and help implement them on the floor
- Co-led L&D workshops focused on leadership, coaching, and real-world application of adult learning theory
- Trained agents on fraud prevention, trust & safety investigations, and navigating sensitive customer issues
- Worked side-by-side with instructional designers and trainers to divide work and launch fast
VIP Support Specialist
DoorDash
Tempe, AZ
09.2019 - 10.2020
- Resolved high-priority issues from merchants, dashers, and customers across all support channels
- Handled time-sensitive problems like payments, account access, and delivery concerns with speed and professionalism
- Became a go-to resource for DoorDash systems and tools using that knowledge to drive better outcomes and smoother experiences
Sales Supervisor
Frontier Communications
Wausau, WI
08.2016 - 04.2019
- Hit monthly sales targets consistently while leading a team of 11 outside reps
- Coached reps on cross-selling and upselling strategies to grow existing customer accounts
- Created sales proposals and pitch materials to support field outreach and team success
- Closed deals with small and mid-sized businesses across voice and data service offerings
- Drove revenue through a mix of cold calling, lead groups, and relationship-building
Sales Lead
Bestbuy
Wausau, WI
04.2014 - 07.2016
- Assigned daily tasks and floor duties to keep store operations running smoothly
- Handled cash drawer audits and prepared daily deposits with accuracy
- Coached team members on handling high-pressure sales and complex customer needs
- Ensured merchandise was correctly priced, displayed, and aligned with store standards
- Resolved customer issues quickly while balancing service and policy expectations
- Created monthly sales and performance reports to support planning and team goals
Optician/Receptionist
Shopko Optical
Wausau, WI
10.2013 - 09.2015
- Scheduled and managed appointments for clinical eye exams and procedures
- Performed vision screenings and pre-testing; assisted with contact lens training
- Helped patients choose frames based on lifestyle, prescription, and facial fit
- Prepared and submitted lab work orders; verified lens accuracy using lensometer
- Conducted special diagnostic tests including OCT, field of vision, and pachymetry
Education
Completed Coursework Toward Bachelor Of Science - Biomedical Engineering
DePaul University
Chicago, IL2013
Skills
- Leadership
- Customer relations
- Instructional design
- Curriculum Development
- Customer service
- Sales
- Motivator
Timeline
Corporate Trainer
DoorDash
10.2020 - 02.2025
VIP Support Specialist
DoorDash
09.2019 - 10.2020
Sales Supervisor
Frontier Communications
08.2016 - 04.2019
Sales Lead
Bestbuy
04.2014 - 07.2016
Optician/Receptionist
Shopko Optical
10.2013 - 09.2015
Completed Coursework Toward Bachelor Of Science - Biomedical Engineering
DePaul University