LeKisha Brown
Customer Service Representative
Vicksburg,MS
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning different field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Sales Representative
Avon
Fort Worth, TX
03.2019 - Current
- Managed customer accounts to secure customer satisfaction and
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Skilled at working independently and collaboratively in a team environment.
Delivery Driver
Uber Eats / Door Dash
Dallas, TX
01.2021 - 04.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer
- Expedited deliveries to meet customer deadlines and requirements.
Line Lead /Warehouse Associate
Mediocre Corporate
Carrollton, TX
11.2016 - 01.2021
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service Representative
Express Check Advance
Jackson, MS
04.2012 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
RadioShack
Vicksburg, MS
02.2009 - 11.2014
- Handled customer inquiries and suggestions courteously and professionally, Handle inbound service calls
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor, Navigate through multiple systems and tools
- Drive customer satisfaction through voice, chat, and/or email communications
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records, Ongoing training and skill development.
Salesman/Cashier
Fantasy City
Vicksburg, MS
02.2004 - 11.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Education
Arts And Crafts
Brown Mackie College - Fort Worth
Hurst, TX05.2017
High School Diploma -
Vicksburg High School
Vicksburg, MS05.1997
Skills
- Inside and Outside Sales
- Product Merchandising and Distribution
- Product and Service Knowledge
- Post-Sales Support
- Online Chat
- Problem-Solving Strengths
- Product Promotion
- B2B Sales, Customer Service Representative
- Warehouse Experience, RF Scanner, Load & Unload, Packing, Salesman, Cashier
- Shipping & Receiving, Material Handling
- Order Picking, Order Puller
- Pallet Jack Operator
- Inventory Control
- Customer Seating
- Restock Shelves
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
Uber Eats / Door Dash
01.2021 - 04.2023
Sales Representative
Avon
03.2019 - Current
Line Lead /Warehouse Associate
Mediocre Corporate
11.2016 - 01.2021
Customer Service Representative
Express Check Advance
04.2012 - 07.2016
Customer Service Representative
RadioShack
02.2009 - 11.2014
Salesman/Cashier
Fantasy City
02.2004 - 11.2014
Arts And Crafts
Brown Mackie College - Fort Worth
High School Diploma -
Vicksburg High School
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