Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
LEKITIA DRAUGHN

LEKITIA DRAUGHN

Customer Service Representative
Pinetops,NC
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Summary

Detail-oriented team player with strong organizational skills. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Office Manager

Winstead Rental Co.LLC
Macclesfield, NC
11.2022 - Current
  • Manages all finances for 10 properties, processes both outgoing and incoming payments and invoices.
  • Make sure records are current and accurate with updated transaction information, Input and update tenant information, collect rental payments, respond to any complaints or request tenants may have.
  • Maintain computer and physical filing systems.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Representative

Alorica
Rocky Mount, NC
02.2020 - 11.2022
  • Answered over 60 customer calls daily in accordance with HIPAA regulations, with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Verified insurance eligibility and coverage for patients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Certified Nursing Assistant

Outreach Health Services
Rocky Mount, NC
11.2016 - 02.2017
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.

Tax Preparer

Williams Income Tax Inc
Wilson, AR
11.2012 - 05.2016
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Finalized and processed paperwork with local, state and federal government authorities.

Education

High School Diploma -

SouthWest Edgecombe High School, Pinetops, NC
08.1993 - 1997.05

Skills

Account Updatingundefined

Additional Information

  • Top Performer Award
  • Top Net Promoter Score Award
  • Excellent Customer Service Award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager - Winstead Rental Co.LLC
11.2022 - Current
Customer Service Representative - Alorica
02.2020 - 11.2022
Certified Nursing Assistant - Outreach Health Services
11.2016 - 02.2017
Tax Preparer - Williams Income Tax Inc
11.2012 - 05.2016
SouthWest Edgecombe High School - High School Diploma,
08.1993 - 1997.05

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LEKITIA DRAUGHNCustomer Service Representative