Tabatha Watts
Summary
I'm reliable and punctual. Motivated and eager to learn, I take notes and stay as organized as possible. I enjoy helping people. I do my best problem solve when issues arise.
Overview
26
26
years of professional experience
Work History
Office Manager
Central Plastic & Mfg
05.2023 - Current
- Answering Phones
- Greeting customers when they arrive for meetings
- Reviewing and entering new orders when received
- Entering new customers and vendors in E2 and Quick Books
- Placing Orders with vendors
- Shipping / Receiving
- Providing customer support via phone and email
- AP/AR
Customer Service Representative
Prism Logistics
11.2020 - 06.2022
- Followed up with customers to offer additional support and check resolution satisfaction
- Documented, researched and resolved customer service issues
- Processed Orders for customer accounts
- Month end Billing
- Built trusting relationship with customers to better understand needs
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Enhanced customer satisfaction with fast, knowledgeable service
- Anticipated needs and resolved problems to keep customers happy
- Delivered fast and friendly service regarding questions and service complaints
- Answered numerous inbound calls each day to handle various concerns, set appointments
- Updated records with all interactions and customers transactions
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved issues based on thorough investigations of concerns
- Helped improve processes and products by relaying customer feedback
- Met inbound customer needs while maintaining strict performance targets
Admin
Anatech USA
09.2006 - 05.2019
- Answering phones
- Assisting customers with anything they need
- Taking orders from customers, processing order and then shipping order
- AP/AR
- Placing orders with vendors
- Filing papers
- Shipping and Receiving both International and domestic
- Inventory control
- Assembly of new and refurbished machines
Administration Assistant
Anatech Ltd
06.1999 - 09.2006
- Answering phones when front desk was on other calls
- Completing tasks given by admin
- Placing orders with vendors
- Shipping and Receiving
- Inventory Control
- Assembly of new and refurbished machines
Education
High School Diploma -
James Logan High School
Union City, CA06.2003
Skills
- Order processing
- Microsoft Word
- Account updating
- Appointment scheduling
- Administrative support
- Customer relations
- Delivery scheduling
- WMS Program
- Inventory organization
- Quick books program
- Paperwork processing
Timeline
Office Manager
Central Plastic & Mfg
05.2023 - Current
Customer Service Representative
Prism Logistics
11.2020 - 06.2022
Admin
Anatech USA
09.2006 - 05.2019
Administration Assistant
Anatech Ltd
06.1999 - 09.2006
High School Diploma -
James Logan High School
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