Alexis Hayes
Milwaukee,WI
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Aurora Medical Center
Grafton, WI
12.2021 - 12.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Assisted with scheduling follow-up appointments according to provider availability.
- Processed referrals from primary care physicians to specialists for further treatment
- Inputted patient demographic data into electronic health record system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Customer Service Representative
Spectrum
Fond Du Lac, WI
10.2020 - 12.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
Certified Nursing Assistant
Maxim Healthcare Services, Inc
Memphis, TN
05.2019 - 07.2020
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Direct Support Professional
Addus Home Health Care
Memphis, TN
08.2017 - 05.2019
- Contributed to case reviews of client status and progress.
- Monitored client's well-being, safety and comfort under physician direction.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Provided guidance and support to ensure safety of individuals served.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Built strong and trusting rapport with clients and loved ones.
- Developed relationships with families of those receiving services to ensure continuity of care.
Administrative Assistant
GS Lee LLC
Memphis, TN
02.2015 - 08.2017
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Directed customer inquiries to appropriate department personnel.
- Handled confidential documents in an organized fashion according to established protocol.
Education
Certificate: Certified Nursing Assistant - Healthcare
Quality Healthcare Options
Wauwatosa, WI09.2013
High School Diploma -
Washington High School
Milwaukee, WI06-2004
Skills
- Check-in coordination
- Patient greeting
- Front desk supervision
- System updates
- Insurance verifying
- Appointment confirmation
Timeline
Patient Service Representative
Aurora Medical Center
12.2021 - 12.2024
Customer Service Representative
Spectrum
10.2020 - 12.2021
Certified Nursing Assistant
Maxim Healthcare Services, Inc
05.2019 - 07.2020
Direct Support Professional
Addus Home Health Care
08.2017 - 05.2019
Administrative Assistant
GS Lee LLC
02.2015 - 08.2017
Certificate: Certified Nursing Assistant - Healthcare
Quality Healthcare Options
High School Diploma -
Washington High School