Lela Vongsena-Hough

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Marketing Manger

Advertising Producer

Advertising Director

Camera Technician

Editing Engineer

Marketing Manger

Sales Representative

Designer