Lela Yancy

• Coordinated schedules and meetings for staff and clients.
• Trained new employees on office procedures and policies.
• Managed office inventory and placed new supply orders.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Supervised staff members, organized schedules and delegated tasks.
• Provided training to new hires on office policies and procedures.
• Managed, scheduled and coordinated office functions and activities for employees.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Provided administrative support to management team including preparing reports and presentations.
• Organized company events including holiday parties, team building activities .
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Analyzed data from various sources to identify trends and make recommendations for improvement.
• Prepared agendas for board meetings along with taking minutes during sessions.
• Maintained confidential records relating to personnel matters.
• Developed effective communication strategies between departments within the organization.
• Assisted in recruiting, onboarding and training new employees.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Reviewed employees' work to check adherence to quality standards and proper procedures.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Interpreted and explained work procedures and policies to brief staff.
• Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
• Recruited, interviewed and selected employees to fill vacant roles.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Analyzed financial activities of department to share budgetary input with managers.
• Assisted in budgeting processes by tracking expenses and invoices.
• Fostered positive communication among team members and external partners.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Reviewed files and records to obtain information and respond to requests.
• Coded and entered daily invoices with in-house accounting software.
• Ensured compliance with applicable laws regarding employment practices.
• Resolved customer complaints or answered customers' questions.
• Coordinated schedules and meetings for staff and clients.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Negotiated contracts with vendors, securing favorable terms and cost savings.
• Guided employees in handling difficult or complex problems.
• Oversaw inventory management and procurement of office supplies.
• Maintained filing system for records, correspondence and other documents.
• Managed office budget to handle inventory, postage and vendor services.
• Developed and implemented office policies and procedures.
• Developed and maintained filing systems for efficient document retrieval.
• Implemented best practices for office organization and cleanliness.

+ Edit or add your own

• Self-motivated, typing, researching, customer support, attention to detail.
• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.