Summary
Overview
Work History
Education
Skills
Timeline
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Leland Hock

Weatherford,TX

Summary

Knowledgeable Customer Order Specialist touting 23 years of expertise managing the delivery process and providing status updates. A tactful individual with an understanding of high-volume, fast-paced environments. Promoting exemplary skills in customer engagement, making decisions on the fly and building partnerships with vendors. Dedicated to Customer for finding effective solutions to customer issues. A driven individual always willing to go the extra mile to get the job done correctly.

Overview

24
24
years of professional experience

Work History

Customer Order Specialist

Home Depot
Fort Worth, TX
02.1999 - Current
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Assisted customers by walking through online ordering processes.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Emphasized product specifications to meet customer needs.

Education

High School Diploma -

Seymour High School
Seymour, WI

Skills

  • Handling call volume
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Customer Support
  • Price Verifications
  • Installation Requirements
  • Special Projects
  • Customer Understanding
  • Corporate Standards
  • Information Updates
  • Effective Customer Communication
  • Special Requests

Timeline

Customer Order Specialist

Home Depot
02.1999 - Current

High School Diploma -

Seymour High School

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Leland Hock