Emily Press
Spring Hill
Summary
Service-oriented individual known for maintaining high productivity and completing tasks with precision. Skilled in order processing, inventory management, and customer relationship building. Excel at problem-solving, and time management, ensuring smooth operations in fast-paced environments. Committed to enhancing customer satisfaction through effective order handling and support.
Overview
18
18
years of professional experience
1979
1979
years of post-secondary education
Work History
Customer Order Specialist
The Home Depot Inc
Spring Hill
05.2006 - 05.2018
- Process customer orders accurately through internal systems and databases.
- Communicate with customers regarding order status, delivery and installation information .
- Collaborate with fellow associates to resolve order discrepancies effectively.
- Collaborate with installers for scheduling, purchase orders, and job changes.
- Train new staff on order processing procedures and customer service standards.
- Maintain organized records of customer interactions and order history for reference.
- Resolved customer inquiries promptly and professionally.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
- Investigated customer complaints, identified root causes and implemented corrective actions.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Scheduler and Human Resources
The Home Depot Inc
Vernon Hills
05.2000 - 05.2006
- Coordinated scheduling for various departments to optimize workforce efficiency.
- Communicated with team members regarding schedule changes and conflicts.
- Utilized scheduling software to maintain organized calendars for staff assignments.
- Coordinated training sessions, ensuring alignment with organizational goals and employee needs.
- Supported onboarding of new employees by hosting orientation sessions.
- Supervised daily cash operations and ensured accurate register balances.
- Trained and mentored new cashiers on policies and procedures.
- Assisted customers with inquiries and resolved payment issues efficiently.
- Coordinated employee schedules to optimize coverage during peak hours.
Education
Deerfield High School
Deerfield , ILSkills
- Customer service
- Order processing
- Training new staff
- Scheduling coordination
- Complaint resolution
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Empathy and patience
- POS systems
- Cash handling
- Inbound call management
- Problem-solving
Timeline
Customer Order Specialist
The Home Depot Inc
05.2006 - 05.2018
Scheduler and Human Resources
The Home Depot Inc
05.2000 - 05.2006
Deerfield High School