Lelia Neal
Midlothian,VA
Summary
Dynamic and adaptable professional with a strong background in customer service at Olive Garden. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in team collaboration and relationship building, consistently supporting staff and maintaining high service standards. Committed to fostering positive environments and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Olive Garden Restaurant
9750 Midlothian Tpke, Richmond, Va, 23235
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts while multitasking.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers when needed and created positive relationships with coworkers through reliable communication and teamwork efforts.
- Trained new host staff members on company policies, procedures, and our best practices.
- Organized, stocked and cleaned establishment's front lobby during shifts.
Pet Sitter
Friends And Family Members
06.2022 - Current
- Exercised pets regularly with walks and activities, maintaining a safe environment, ensuring their comfort.
- Built trust with pet owners through consistent communication and updates on their dog''s well-being.
- Supported clients during times of emergency or unexpected schedule changes by providing flexible availability for last-minute bookings.
Teacher’s Assistant
Spring Run Elementary School
13901 Spring Run Rd, Midlothian, VA, 23112
08.2024 - 05.2025
- Supported classroom upkeep, as well as copying, organizing and distributing assignments or other paperwork.
- Supported classroom activities, tutoring, and reviewing work by grading assignments and tests, then providing constructive feedback to students based on results.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Manchester High School
Midlothian, VA05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Server support
- Up-selling techniques
- Memory retention
- Patience under pressure
- Positive attitude
- Relationship building
Timeline
Host
Olive Garden Restaurant
08.2024 - Current
Teacher’s Assistant
Spring Run Elementary School
08.2024 - 05.2025
Pet Sitter
Friends And Family Members
06.2022 - Current
High School Diploma -
Manchester High School