Lemuel Sium
Pearland,TX
Summary
Dedicated front desk receptionist with strong customer service skills, adept in managing guest relations and administrative tasks. Committed to enhancing operational efficiency through effective time management and problem-solving. Detail-oriented professional with extensive experience in front desk management and guest relations. Proficient in training staff and optimizing administrative processes to improve customer satisfaction and operational effectiveness. Eager to contribute to a dynamic team.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Camp Bow Wow
Pearland, TX
06.2023 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Maintained accurate records of guest information and reservations using internal management software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new receptionists on procedures, policies, and customer service best practices.
- Developed positive relationships with clients through effective follow-up communications and engagement strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Oversaw management of over 25 calls daily to ensure effective communication.
Runner
Camp Bow Wow
Pearland, TX
06.2022 - Current
- Trained and mentored new staff on proper animal handling techniques and facility protocols.
- Oversaw cleanliness of facilities, ensuring compliance with health and safety regulations at all times.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Streamlined daily operations by handling diverse errands for employees, ensuring timely completion of tasks.
- Reduced delivery times by efficiently navigating responsibilities and prioritizing tasks based on urgency.
- Conducted regular assessments of key inventory supplies to maintain optimal stock levels and prevent shortages.
- Managed immediate response to canine health emergencies and injuries on site.
- Oversee the handling of 50+ dogs daily, regarding things from food to parent satisfaction
Camp Counselor
Camp Bow Wow
Pearland, TX
06.2021 - 04.2023
- Mentored junior counselors on safety protocols and camp procedures to ensure compliance and enhance camper safety.
- Managed information exchange between parents and camp staff regarding dog's health status and behavioral observations.
- Oversaw health and wellness of dogs, addressing individual needs with urgency.
- Managed care and training for dogs of diverse ages, personalities, breeds, and specific needs.
- Oversaw maintenance and upkeep of facilities to ensure a clean and safe environment.
- Coordinated daily schedules and monitored dog interactions to maintain a safe and enjoyable environment.
- Enhanced facility cleanliness and organization through diligent daily inspections and maintenance tasks.
- Cultivated a safe and inclusive environment for dogs by rigorously enforcing camp safety protocols.
Team Member
Whatabuger
Pearland, TX
11.2020 - 04.2021
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register, processed transactions accurately and efficiently.
- Maintained cleanliness of dining area, ensuring adherence to health standards.
- Collaborated with team members to streamline food preparation processes.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
Education
High School Diploma -
Glenda Dawson High School
Pearland, TX05-2022
Skills
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills and team collaboration
- Appointment scheduling
- Administrative skills and front desk management
- Multitasking and organization
- Guest relations
- Skilled in Adobe Photoshop, Illustrator, Lightroom
- Skilled in Capcut and Filmora (Video editing)
- Skilled in Microsoft Word and Powerpoint, Google applications
- Hospitality services
Accomplishments
- Held a staff position and 3 captain positions in NJROTC during high school (excelled in leadership and adapted to roles requiring heavy leadership)
- Organized and coordinated volunteer events for various groups
- Logged 750+ volunteer hours
- Serve on my the worship team at my church (10+ years)
- Serve as a youth bible study leader
- Founded and operate Timeless Lens (Photography/Videography business
Languages
English
Native or Bilingual
Tigrinya
Limited Working
Interests
- Graphic design, animation, designing/building websites, video editing/creation, and photo editing
- Drone Piloting
- Video Gaming and Anime
- Fishing, kayaking, camping, and hiking
- Photography
- Music (playing and listening)
- Cooking
- Animals and animal care
Timeline
Front Desk Receptionist
Camp Bow Wow
06.2023 - Current
Runner
Camp Bow Wow
06.2022 - Current
Camp Counselor
Camp Bow Wow
06.2021 - 04.2023
Team Member
Whatabuger
11.2020 - 04.2021
High School Diploma -
Glenda Dawson High School