Lena A Riggins

Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods. daily communication with truck drivers to keep loads and freight deliverd in timely manners

• Provided customer service by responding to inquiries from customers regarding shipments.
• Communication and interpersonal skills
• Technical expertise, including proficiency with dispatch software and technology
• Organizational skills
• Problem-solving abilities
• Ability to multitask and handle stressful situations
• High level of confidence
• Attention to detail.

• Accurate and efficient data entry is achievable using company-specific software and systems, such as QNXT, Propat, and Profax.
• Ensured accuracy and completeness of data entered in quality assurance role.
• Efficiently adjusting to new process or procedure changes
• maintaining detailed.
• Provided exceptional customer service by managing both inbound calls and emails with professionalism and efficiency.
• Prioritized and managed incoming requests and tasks.
• Met daily quotas by working efficiently with strict deadlines.