Lena Goralska
Flower Mound
Summary
Proactive and adaptable, with a strong work ethic honed at American Airlines, I excelled in ensuring passenger safety and satisfaction. Skilled in first aid and customer service, I adeptly managed emergencies and fostered positive experiences, contributing to enhanced brand reputation through professional teamwork and cultural awareness.
Overview
29
29
years of professional experience
Work History
Flight Attendant
American Airlines
09.1995 - 01.2025
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Bachelor of Arts - Child Development
University of North Texas
Denton, TXMasters of Education - Education
University of North Texas
Denton, TXSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Professional appearance
- Cultural awareness
- Team collaboration
Timeline
Flight Attendant
American Airlines
09.1995 - 01.2025
Bachelor of Arts - Child Development
University of North Texas
Masters of Education - Education
University of North Texas
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines
Tram "Thi" QuachTram "Thi" Quach
Director of Property Management at Castle Development GroupDirector of Property Management at Castle Development Group