Lena McClenathan
Niceville
Summary
I have experience in customer service, sales operations, and leadership roles in both retail and food service. I am currently studying nursing at the University of North Florida and have made the deans' list. I also care about my community and give back by coaching volleyball and helping kids at my church.
Overview
4
4
years of professional experience
Work History
Sales Lead
Journeys Shoes
11.2022 - 01.2025
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Restaurant Hostess
Austons on 98
05.2022 - 10.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Front of House Employee
Bamboo Sushi and Hibachi
06.2021 - 05.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Bachelor of Science - Nursing
University of North Florida
Jacksonville, FL05-2028
Skills
- Customer service
- Sales register operations and reconciliations
Timeline
Sales Lead
Journeys Shoes
11.2022 - 01.2025
Restaurant Hostess
Austons on 98
05.2022 - 10.2022
Front of House Employee
Bamboo Sushi and Hibachi
06.2021 - 05.2022
Bachelor of Science - Nursing
University of North Florida
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