Lena Moreno
Carson,Ca
Summary
Highly motivated healthcare employee with a strong passion for managing patient interactions and resolving concerns effectively. Skilled in clear communication, ensuring a strong understanding between healthcare providers and patients. Experienced in coordinating care, and managing clerical tasks with a focus on enhancing patient outcomes. Seeking to apply my skills and dedication to contribute to the overall success of the healthcare team and improve the patient experience.
Overview
6
6
years of professional experience
Work History
Patient Care Specialist/Typist
Pacifica Compounding Pharmacy
Torrance, CA
12.2023 - Current
- Addressed prescription-related concerns with physicians and patients.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Efficiently prepared and processed patient medication orders for delivery using two different carrier systems, ensuring accurate packaging and verification of patient information prior to shipment
- Utilized pharmacy software to input patient data and verified patient insurance coverage
- Maintained accurate records of all transactions, including refills and new prescriptions.
Social Worker Assistant
C&C Carson Adult Health Care Center
Carson, CA
02.2023 - 09.2023
- Assisted clients in completing necessary paperwork for social services applications and benefits.
- Collaborated with other professionals to coordinate interventions and long-term plans for clients.
- Maintained accurate records of client progress reports, case notes, assessments.
- Facilitated group discussions to encourage peer support among participants.
Rx Sales Associate
CVS Pharmacy
Carson, CA
09.2022 - 03.2023
- Basic understanding of common medical conditions and treatments
- Assist patients in understanding insurance copayments and coverage details
- Communicate with healthcare providers and prescribers to clarify prescription details
- Provided guidance on the selection of over-the-counter medications and supplements.
Picker
Pelican Parts
Harbor City
04.2021 - 07.2022
- Received and processed customer orders for merchandise in a timely manner
- Utilized RF scanners to scan products accurately and efficiently.
- Counted and maintained warehouse inventory of all materials and supplies
- Completed around 240 orders in a day doing around 12 orders at a time
- Demonstrated great teamwork skills with staff members involved in production and transport.
Cashier
Go kart World
Carson
12.2018 - 11.2020
- Sold tickets and collected additional fees from customers for special services
- Answered phones to take reservations or respond to inquiries; handled cash transactions accurately and efficiently
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction
Education
Bachelor of Arts - Sociology
California State University, Dominguez Hills
Carson, CA05-2024
Skills
- Order processing
- Telephone etiquette
- Insurance billing
- Typing prescriptions
- Point-of-Sale system
- Patient data entry
- Prescription management
- UPS shipping
- Microsoft Word
Timeline
Patient Care Specialist/Typist
Pacifica Compounding Pharmacy
12.2023 - Current
Social Worker Assistant
C&C Carson Adult Health Care Center
02.2023 - 09.2023
Rx Sales Associate
CVS Pharmacy
09.2022 - 03.2023
Picker
Pelican Parts
04.2021 - 07.2022
Cashier
Go kart World
12.2018 - 11.2020
Bachelor of Arts - Sociology
California State University, Dominguez Hills
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