Lena O'Brien
Appleton,US
Summary
A reliable and friendly employee with 9 years of experience in customer service and academic advising. Demonstrates strong communication, problem-solving, and organizational skills, ensuring high-quality service and operational efficiency. Passionate about enhancing customer satisfaction and fostering collaborative work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service(Cashier)/Cook/PIC
PANDA EXPRESS
Appleton, US
11.2021 - Current
- Prepare and plate meals, adhering standards, ensuring consistency and quality.
- Label, date, and rotate food products, ensuring compliance with company standards.
- Lead the team in daily operations, fostering a collaborative and efficient work environment.
- Manage deposits, drawers, and safes, ensuring accurate financial records.
- Greet customers and provided friendly customer service.
Bakery
Dessert lab chocolate
Okinawa city
11.2022 - 03.2023
- Frosted and iced cakes, cupcakes, cookies, and specialty desserts, ensuring high-quality presentation.
- Resolved customer concerns positively, enhancing customer satisfaction and loyalty.
- Packaged and labeled baked goods accurately, maintaining product integrity, and brand consistency.
- Met with customers to discuss needed bakery items and take orders.
International Student Advisor
SIBA College
Okinawa
11.2022 - 02.2023
- Advised international students on maintaining lawful status, ensuring compliance with immigration laws.
- Processed immigration paperwork, facilitating smooth academic transitions for international students.
- Provided academic advising and educational planning, helping undecided students clarify their majors.
- Managed the SEVIS database, tracking student enrollment, and generating detailed compliance reports.
- Handled office operations and visitor inquiries, ensuring efficient administrative support.
- Advised international students regarding immigration policies, procedures, and regulations.
Barista
Starbucks
Okinawa
04.2019 - 07.2020
- Delivered friendly, professional service, ensuring accurate order recording, and customer satisfaction.
- Operated brewing equipment effectively, following recipes to consistently produce high-quality beverages.
- Collaborated with team members to ensure efficient service, and foster a positive team dynamic.
- Maintained impeccable cleanliness standards, ensuring a hygienic workspace, and adhering to strict food safety protocols to uphold Starbucks' quality reputation.
- Consistently met and exceeded daily sales targets through upselling techniques and personalized product recommendations, boosting overall store performance.
Education
College diploma - Business
Shougakuin International Business Academy
Okinawa03.2023
College diploma - Business Management
Fox Valley Technical College
Appleton, WI07.2022
High school diploma -
Urasoe technical high school
Okinawa04.2019
Skills
- Food Preparation
- Cooking
- Positive and professional
- Teamwork
- Communication skills
- Microsoft Word
- Microsoft Excel
- Fast learner
- Customer awareness
- Problem-Solving
- Organization
- Responsibility
- Advertising sales
- Patience
- Listening
- Critical thinking
Languages
Japanese
Certification
- Excel Pre 3
- Tourism English Proficiency
- Communication Proficiency
- Survesafe
- Driving License
Timeline
Bakery
Dessert lab chocolate
11.2022 - 03.2023
International Student Advisor
SIBA College
11.2022 - 02.2023
Customer Service(Cashier)/Cook/PIC
PANDA EXPRESS
11.2021 - Current
Barista
Starbucks
04.2019 - 07.2020
College diploma - Business
Shougakuin International Business Academy
College diploma - Business Management
Fox Valley Technical College
High school diploma -
Urasoe technical high school
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